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Costa Crociere S.p.A. is an Italian company based
in Genoa. The brands AIDA Cruises and Costa Crociere (Costa Cruise)
belong to Costa Crociere S.p.A. and include a total of 16
ships in active service. All ships fly the Italian flag and operate
in the Mediterranean, Northern Europe, the Caribbean, Central
America, South America, Dubai, the Far East and the Indian Ocean.
Costa Crociere S.p.A. is part of Carnival Corporation & plc.
Costa Cruise maintains an ongoing commitment to quality, safety,
environmental protection, respect for labor rights and decent
B.E.S.T. 4: A STEPPING STONE ON THE ROAD TO
Costa Cruise's commitment to constantly improve its corporate
management processes was recognized by RINA
(shipping classification and certification company) in May 2004 with
the conferral of the B.E.S.T. 4 (Business
Excellence Sustainable Task), an integrated system of voluntary
certification of their compliance with the highest international
standards in the areas of:
The B.E.S.T. 4 epitomizes the modern vision of
the enterprise, which broadens the concepts of "excellent
management" and "wealth creation", adding to their
traditional economic connotations the capacity of the company to fit
into the social and environmental context in which it operates.
The certification scheme implies a commitment to ongoing improvement
through shared objectives, regular audits, the gradual
implementation of corrective actions and the announcement of the
results obtained. Costa Cruise’s commitment is formalized in
programmatic statements regarding its social accountability policy
and integrated quality, environment and safety policy. The B.E.S.T.
4 has a concrete effect on corporate organization: all
processes (whatever the sphere of company activity concerned) are
combined to form one integrated system. The objective is to optimize
the use of resources and maximize operational effectiveness.
Compliance with the certification standards is supported by
investments in the training of personnel and in technology ensuring
the greatest possible reliability and continuity.