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Legal

This website is owned and operated by Port-Of-Call Cruises, Inc. (POCCI).  POCCI is committed to protecting the privacy of all our clients. We do not request or collect any personal information on this website other than information voluntarily submitted (i.e. email address or phone number). If you do provide an email address, we will not disclose it to any third party.  We will, however, add you to our email broadcast of vacation specials.  You may, at any time, opt out from this email broadcast by simply following the instructions in the email. 

 

When you book with POCCI, we will collect information including name, address, phone numbers, citizenship, birth date, anniversary date, dietary restrictions, passport and credit card information and emergency contact information. In certain cases we may collect other additional information on a case-by-case basis.

 

We encourage the purchase of trip insurance. If you refuse insurance you will be required to sign a form stating this fact.  Insurance is offered by a variety of vendors including cruise lines and travel suppliers. Clients are responsible for reading and understanding the coverage and limitations of insurance policies.

 

We do not use "cookies".

 
We will not share this information with any third party.

 

This website provides links to other sites not under control of POCCI. Therefore we are not responsible for their content.

 

ADDITIONAL POLICIES

 

POCCI acts as a sales agency for cruise lines and other providers. A sales agency assists its clients with vacation choices and makes sure that all transactions are completed in a timely manner.  These transactions could include some of the following: provide assistance by presenting necessary information pertaining to a vacation, accept payment on behalf of a supplier, receive travel documents and mail/present travel documents to clients. 

POCCI is not responsible for your actual vacation.  Responsibility lies with each of the suppliers actually providing the vacation arrangements.  POCCI assumes no responsibility for any bankruptcy of the suppliers. In offering any cruise or land vacation, POCCI acts only in the capacity of agent for the supplier, which has made all arrangements and accommodations with the supplier for the services listed in the travel itinerary.  POCCI states our status as an agent means that it maintains no control of the operation, equipment, personal injury, property damage, other loss, accident, delay, inconvenience or irregularity which may be occasioned by any of the following reasons: 1) Any wrongful or negligent acts or omissions on the part of the cruise line, tour company or any of its suppliers; 2) Any negligent, wrongful or unauthorized acts or omissions on the part of any employer or independent contractor of the cruise line, tour company or any of its suppliers; 3) Any negligent or wrongful act or omission on the part of any person not under the direct control and/or direction of POCCI.

 

CANCELLATION FEES

Cancellation fees are outlined in every supplier's brochure.  By booking your vacation with POCCI it is assumed that you have read and understand all aspects of these fees.  Supplier's policies are very clear and are not flexible. 

POCCI SUGGESTS THAT EVERYONE PURCHASE SOME TYPE OF A CRUISE OR VACATION PROTECTION PLAN.

Clients are responsible for reading and understanding all protection plan policies and documentation.

CANCELLATIONS AND REFUNDS

If vacation arrangements must be cancelled, one of the traveling passengers or the person responsible for the original payment must notify POCCI immediately.  This can be done by phone, email or in writing.  Upon receipt of any and all travel documents, POCCI will begin processing the cancellation and any refund. If cancellation fees apply, these fees will be deducted from your refund.  Please allow 6-8 weeks for your refund to be procssed.  If payment was made via credit card, the vacation supplier will issue a credit to the same card.  If payment was made via cash or check, the supplier will send your refund (less any fees) to POCCI.  Once funds are received by POCCI, POCCI will send you the refund (less any fees).

 PORT-OF-CALL CRUISES, INC. CANCELLATION CHARGES

POCCI will assess a cancellation fee equivalent to 10% of the current booking amount for any and all cancellations made prior final payment.

 PORT CHARGES, TAXES AND FEES

Charges levied by a local government authority to be paid by the passenger are referred to as Port Charges, Taxes and Fees.  These charges may be changed at any time and are the responsibility of the traveler. 

AIRLINE RESERVATIONS

Airline transportation is included in some vacation arrangements.  If air transportation is part of your vacation package, the cruise line or tour operator will arrange your flights.  Some cruise lines and tour operators offer the ability to deviate from the standard flights for a fee.

PROOF OF CITIZENSHIP

Passengers must posses the proper documents to allow them to travel. If children are traveling with you you will be asked to show proof of permission to travel. 

By booking with POCCI you agree to these policies. 

 

 

 
  

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