Port-Of-Call Cruises
 

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440-256-1733

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POLICIES

PORT-OF-CALL CRUISES, INC. (HEREINAFTER REFERRED TO AS “POCCI”), ACTS AS A SALES AGENCY FOR THE MAJOR CRUISE LINES AND OTHER TRAVEL PROVIDERS.  A SALES AGENCY ASSISTS IT’S CLIENTS WITH VACATION CHOICES AND MAKES SURE THAT ALL TRANSACTIONS ARE COMPLETED IN A TIMELY MANNER. THESE TRANSACTIONS COULD INCLUDE SOME OF THE FOLLOWING: PROVIDE ASSISTANCE TO PASSENGERS BY PRESENTING THEM NECESSARY INFORMATION PERTAINING TO THE VACATION; ACCEPT PAYMENT FROM PASSENGERS ON BEHALF OF THE SUPPLIERS; RECEIVE TRAVEL DOCUMENTS; MAIL OR PRESENT TRAVEL DOCUMENTS TO CLIENTS. 

POCCI IS NOT RESPONSIBLE FOR YOUR ACTUAL VACATION.  RESPONSIBILITY LIES WITH EACH OF THE SUPPLIERS ACTUALLY PROVIDING THE VACATION ARRANGEMENTS.  POCCI ASSUMES NO RESPONSIBILITY FOR ANY BANKRUPTCY BY THE SUPPLIERS.    IN OFFERING THIS CRUISE VACATION AND OR LAND VACATION, POCCI ACTS ONLY IN THE CAPACITY OF AGENT FOR THE SUPPLIER, WHICH HAS MADE ALL ARRANGEMENTS AND ACCOMMODATIONS WITH THE SUPPLIER FOR THE SERVICES LISTED IN YOUR TRAVEL ITINERARY. POCCI STATES OUR STATUS AS AN AGENT MEANS THAT IT MAINTAINS NO CONTROL OF THE OPERATION, EQUIPMENT, OR PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS, ACCIDENT, DELAY OR INCONVENIENCE, OR IRREGULARITY WHICH MAY BE OCCASIONED BY ANY OF THE FOLLOWING REASONS: 1) ANY WRONGFUL OR NEGLIGENT ACTS OR OMISSION ON THE PART OF THE CRUISE LINE OR TOUR COMPANIES OR ANY OF IT’S SUPPLIERS; 2) ANY NEGLIGENT WRONGFUL OR UNAUTHORIZED ACTS OR OMISSIONS ON THE PART OF ANY EMPLOYER OR INDEPENDENT CONTRACTOR OF THE CRUISE LINE OR TOUR COMPANY OR ANY OF  IT’S SUPPLIERS; 3) ANY NEGLIGENT OR WRONGFUL ACT OR OMISSION ON THE PART OF ANY PERSON NOT UNDER THE DIRECT CONTROL AND/OR DIRECTION OF POCCI.

CANCELLATION FEES

CANCELLATION FEES ARE OUTLINED IN EVERY SUPPLIER’S BROCHURE.  PLEASE READ AND UNDERSTAND ALL ASPECTS OF THESE FEES.  MOST CRUISE LINES DEFINE A CANCELLATION AS A CANCELLATION THAT OCCURS WHEN A RESERVATION IS RELEASED AND NOT SIMULTANEOUSLY REBOOKED ON THE SAME SAILING.  THE CRUISE LINES’ POLICIES ARE VERY CLEAR AND ARE NOT FLEXIBLE. OTHER TRAVEL PROVIDERS ALSO HAVE CANCELLATION POLICIES. CLIENTS ARE RESPONSIBLE FOR READING AND UNDERSTANDING ALL CANCELLATION POLICIES.  

TRAVEL PROTECTION

POCCI SUGGESTS THAT EVERYONE PURCHASE SOME TYPE OF A CRUISE OR VACATION PROTECTION PLAN.  
CLIENTS ARE RESPONSIBLE FOR READING AND UNDERSTANDING ALL PROTECTION PLAN CONDITIONS.

CANCELLATIONS AND REFUNDS

IF YOU HAVE TO CANCEL YOUR VACATION ARRANGEMENTS, YOU MUST NOTIFY POCCI IMMEDIATELY. ONE OF THE TRAVELING PASSENGERS OR THE PERSON RESPONSIBLE FOR THE ORIGINAL PAYMENT MUST NOTIFY POCCI OF ANY CANCELLATIONS.  THIS CAN BE DONE VIA PHONE OR IN WRITING. ANY AND ALL TRAVEL DOCUMENTS MUST BE RETURNED IMMEDIATELY.  ONCE SUCH NOTIFICATION AND DOCUMENTS ARE RECEIVED, WE WILL BEGIN PROCESSING YOUR CANCELLATION AND REFUND.  IF CANCELLATION FEES APPLY THESE FEES WILL BE DEDUCTED FROM YOUR REFUND.  PLEASE ALLOW 6-8 WEEKS FOR YOUR REFUND TO PROCESS. (TIME PERIOD IS ESTIMATED, IT MAY BE LESS OR MORE)  IF PAYMENT (S) WAS MADE BY CREDIT CARD, THE CRUISE LINE OR TOUR OPERATOR WILL ISSUE A CREDIT TO THAT SAME CARD.  IF CASH OR CHECK MADE PAYMENT (S), THE CRUISE LINE OR TOUR COMPANY WILL SEND YOUR REFUND TO POCCI.  ONCE FUNDS ARE RECEIVED, WE WILL SEND YOU THE REFUND.

PORT-OF-CALL CRUISES, INC. PENALTY CHARGES

POCCI WILL CHARGE ALL CLIENT’S A PENALTY CHARGE OF 10% OF THE CURRENT BOOKING FOR ANY AND ALL CANCELLATIONS

PORT CHARGES, TAXES AND FEES

CHARGES LEVIED BY A LOCAL GOVERNMENT AUTHORITY TO BE PAID BY THE PASSENGER ARE REFERRED TO AS PORT CHARGES, TAXES AND FEES. SINCE A LOCAL GOVERNMENT AUTHORITY LEVIES THESE, THEY CAN CHANGE AT ANY TIME WITH OUT NOTICE.

AIRLINE RESERVATIONS

AIRLINE TRANSPORTATION IS INCLUDED IN SOME VACATION PLANS. IF YOUR AIR TRANSPORTATION IS PART OF YOUR VACATION PACKAGE, THE CRUISE LINE OR THE TOUR OPERATOR WILL ARRANGE YOUR FLIGHT. SOME CRUISE LINES OFFER DEVIATIONS IN FLIGHTS FOR A FEE.  PLEASE ASK US FOR THAT INFORMATION AT TIME OF BOOKING.

PROOF OF CITIZENSHIP

PASSENGERS MUST CARRY THE PROPER DOCUMENTS TO ALLOW THEM TO TRAVEL.  IF YOU HAVE CHILDREN TRAVELING WITH YOU, YOU MAY BE ASKED TO SHOW PROOF OF PERMISSION TO TRAVEL.

IF YOU HAVE ANY QUESTIONS CONCERNING THESE ITEMS, PLEASE CONTACT US AT PORT-OF-CALL CRUISES INC.

 

 
  

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