|
PORT-OF-CALL CRUISES, INC. (HEREINAFTER REFERRED TO
AS “POCCI”), ACTS AS A SALES AGENCY FOR THE MAJOR CRUISE LINES
AND OTHER TRAVEL PROVIDERS. A
SALES AGENCY ASSISTS IT’S CLIENTS WITH VACATION CHOICES AND MAKES
SURE THAT ALL TRANSACTIONS ARE COMPLETED IN A TIMELY MANNER. THESE
TRANSACTIONS COULD INCLUDE SOME OF THE FOLLOWING: PROVIDE ASSISTANCE
TO PASSENGERS BY PRESENTING THEM NECESSARY INFORMATION PERTAINING TO
THE VACATION; ACCEPT PAYMENT FROM PASSENGERS ON BEHALF OF THE
SUPPLIERS; RECEIVE TRAVEL DOCUMENTS; MAIL OR PRESENT TRAVEL
DOCUMENTS TO CLIENTS.
POCCI IS NOT RESPONSIBLE FOR YOUR ACTUAL VACATION.
RESPONSIBILITY LIES WITH EACH OF THE SUPPLIERS ACTUALLY
PROVIDING THE VACATION ARRANGEMENTS.
POCCI ASSUMES NO RESPONSIBILITY FOR ANY BANKRUPTCY BY THE
SUPPLIERS. IN
OFFERING THIS CRUISE VACATION AND OR LAND VACATION, POCCI ACTS ONLY
IN THE CAPACITY OF AGENT FOR THE SUPPLIER, WHICH HAS MADE ALL
ARRANGEMENTS AND ACCOMMODATIONS WITH THE SUPPLIER FOR THE SERVICES
LISTED IN YOUR TRAVEL ITINERARY. POCCI STATES OUR STATUS AS AN AGENT
MEANS THAT IT MAINTAINS NO CONTROL OF THE OPERATION, EQUIPMENT, OR
PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS, ACCIDENT, DELAY OR
INCONVENIENCE, OR IRREGULARITY WHICH MAY BE OCCASIONED BY ANY OF THE
FOLLOWING REASONS: 1) ANY WRONGFUL OR NEGLIGENT ACTS OR OMISSION ON
THE PART OF THE CRUISE LINE OR TOUR COMPANIES OR ANY OF IT’S
SUPPLIERS; 2) ANY NEGLIGENT WRONGFUL OR UNAUTHORIZED ACTS OR
OMISSIONS ON THE PART OF ANY EMPLOYER OR INDEPENDENT CONTRACTOR OF
THE CRUISE LINE OR TOUR COMPANY OR ANY OF
IT’S SUPPLIERS; 3) ANY NEGLIGENT OR WRONGFUL ACT OR
OMISSION ON THE PART OF ANY PERSON NOT UNDER THE DIRECT CONTROL
AND/OR DIRECTION OF POCCI.
CANCELLATION
FEES
CANCELLATION FEES ARE OUTLINED IN EVERY SUPPLIER’S
BROCHURE. PLEASE READ
AND UNDERSTAND ALL ASPECTS OF THESE FEES.
MOST CRUISE LINES DEFINE A CANCELLATION AS A CANCELLATION
THAT OCCURS WHEN A RESERVATION IS RELEASED AND NOT SIMULTANEOUSLY
REBOOKED ON THE SAME SAILING. THE
CRUISE LINES’ POLICIES ARE VERY CLEAR AND ARE NOT FLEXIBLE. OTHER
TRAVEL PROVIDERS ALSO HAVE CANCELLATION POLICIES. CLIENTS ARE
RESPONSIBLE FOR READING AND UNDERSTANDING ALL CANCELLATION POLICIES.
TRAVEL
PROTECTION
POCCI SUGGESTS
THAT EVERYONE PURCHASE SOME TYPE OF A CRUISE OR VACATION PROTECTION
PLAN.
CLIENTS ARE RESPONSIBLE FOR READING AND UNDERSTANDING
ALL PROTECTION PLAN CONDITIONS.
CANCELLATIONS
AND REFUNDS
IF YOU HAVE TO
CANCEL YOUR VACATION ARRANGEMENTS, YOU MUST NOTIFY POCCI
IMMEDIATELY. ONE OF THE TRAVELING PASSENGERS OR THE PERSON
RESPONSIBLE FOR THE ORIGINAL PAYMENT MUST NOTIFY POCCI OF ANY
CANCELLATIONS. THIS CAN
BE DONE VIA PHONE OR IN WRITING. ANY AND ALL TRAVEL DOCUMENTS MUST
BE RETURNED IMMEDIATELY. ONCE
SUCH NOTIFICATION AND DOCUMENTS ARE RECEIVED, WE WILL BEGIN
PROCESSING YOUR CANCELLATION AND REFUND.
IF CANCELLATION FEES APPLY THESE FEES WILL BE DEDUCTED FROM
YOUR REFUND. PLEASE
ALLOW 6-8 WEEKS FOR YOUR REFUND TO PROCESS. (TIME PERIOD IS
ESTIMATED, IT MAY BE LESS OR MORE)
IF PAYMENT (S) WAS MADE BY CREDIT CARD, THE CRUISE LINE OR
TOUR OPERATOR WILL ISSUE A CREDIT TO THAT SAME CARD.
IF CASH OR CHECK MADE PAYMENT (S), THE CRUISE LINE OR TOUR
COMPANY WILL SEND YOUR REFUND TO POCCI.
ONCE FUNDS ARE RECEIVED, WE WILL SEND YOU THE REFUND.
PORT-OF-CALL
CRUISES, INC. PENALTY CHARGES
POCCI
WILL CHARGE ALL CLIENT’S A PENALTY CHARGE OF 10% OF THE CURRENT
BOOKING FOR ANY AND ALL CANCELLATIONS
PORT
CHARGES, TAXES AND FEES
CHARGES LEVIED BY A LOCAL GOVERNMENT AUTHORITY TO BE
PAID BY THE PASSENGER ARE REFERRED TO AS PORT CHARGES, TAXES AND
FEES. SINCE A LOCAL GOVERNMENT AUTHORITY LEVIES THESE, THEY CAN
CHANGE AT ANY TIME WITH OUT NOTICE.
AIRLINE
RESERVATIONS
AIRLINE TRANSPORTATION IS INCLUDED IN SOME VACATION
PLANS. IF YOUR AIR TRANSPORTATION IS PART OF YOUR VACATION PACKAGE,
THE CRUISE LINE OR THE TOUR OPERATOR WILL ARRANGE YOUR FLIGHT. SOME
CRUISE LINES OFFER DEVIATIONS IN FLIGHTS FOR A FEE.
PLEASE ASK US FOR THAT INFORMATION AT TIME OF BOOKING.
PROOF
OF CITIZENSHIP
PASSENGERS MUST CARRY THE PROPER DOCUMENTS TO ALLOW
THEM TO TRAVEL. IF YOU
HAVE CHILDREN TRAVELING WITH YOU, YOU MAY BE ASKED TO SHOW PROOF OF
PERMISSION TO TRAVEL.
IF YOU HAVE ANY QUESTIONS CONCERNING THESE ITEMS,
PLEASE CONTACT US AT PORT-OF-CALL CRUISES INC.
|